Data deletion

There are three different situations and each one has its own path.

• The client company, over the data of its account in Victoria: leads, conversations, files and users. The request is made by someone who can bind the company.
• A person who uses the platform, over their own user data: name, email, phone and their record of actions.
• A person who had a conversation with the agent of a client company. That conversation belongs to the company that handled it: we operate the platform where it is stored.

If you are in the third case, write to us anyway. We forward the request to the company that handled you and we tell you who it ended up with. You can also request it from them directly.

By email, from the mailbox associated with your account. There is no form.

Write to us with the subject «Data deletion request» at:

matias.bonfigli@victoriassistant.com

So that we can identify you, the message has to include:

• The name of the company or of the account.
• The email address associated with the account, which is where you are writing from.
• What you want deleted: the whole account, one connected source or the data of one particular person.
• Whether the request is on your own behalf or on behalf of the company.

You do not need to send sensitive documentation in the first message. If we need anything else to verify who you are, we ask you for it.

There is no form on purpose. A deletion is irreversible: the request has to be recorded and verified, and an anonymous form allows neither of those two things.

This does not have to be requested by email: you do it yourself, from the application, whenever you want.

1. 1Log in to your panelSign in to your Victoria AI account from the admin panel.
2. 2Open «Fuentes de Contacto» (Contact Sources)It is in the main navigation menu. That is where all the integrations of the account are managed.
3. 3Choose the Meta sourceWhatsApp, Instagram or Facebook. Each channel is managed separately, so you can delete just one or the whole connection with Meta.
4. 4Delete it and confirmInside the settings of the source there is the option to delete it. The platform asks you for a final confirmation before executing.

If you already know what you have to do: Go to the admin panel

On confirming, the connection with Meta and the data associated with that source that were stored on the platform —messages and contacts— are deleted immediately and irreversibly.

Without verifying who is asking, anyone could delete someone else’s data.

• The request has to arrive from the email address associated with the account.
• If it arrives from another address, or if it covers the whole account, we confirm it with the registered administrative contact, through another channel.
• If the person requesting is someone who had a conversation with a client company, the verification is done by that company: it is the one that has the relationship with them.

If we cannot verify who is asking, we execute nothing. We let you know and we tell you what is missing.

Not all data is treated the same. There is data that is deleted, data that is left without personal information and data we are obliged to keep.

When we confirm the request we tell you what falls into each group in your specific case.

It depends on which of the two paths you use.

• What you delete yourself from the application is executed on the spot and cannot be undone.
• What you request by email goes through identity verification first. Once we resolve it, we confirm in writing the scope of the request and the deadline within which we are going to execute it.

We acknowledge receipt of the request within the business day.

Deleting on the platform does not instantly erase the backup copies.

The platform makes automatic daily backup copies. A copy is a snapshot of the system at a given moment: data deleted today may still be inside earlier copies until those copies are replaced by the rotation cycle.

In the meantime that data does not return to the platform and is not used to operate. A backup copy is restored only in the event of a failure.

When the deletion is executed, we tell you so in writing.

• We reply on the same email thread, with the scope of what was deleted and the date.
• If part of the request could not be executed, we explain why.
• The deletion you carry out from the application you confirm yourself at the time: the platform asks for a final confirmation before executing.

One single mailbox for everything to do with data deletion.

matias.bonfigli@victoriassistant.com

Suggested subject: «Data deletion request». We reply within the business day.

If your question is about what data we process and for what purpose: Privacy policy

If it is about how we protect it: Security and data