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Victoria AI
Victoria CRM

The 100% automated CRM, with AI.

It fills in the lead details, creates the opportunity, builds the quote and moves the funnel. Your team approves and sells.

Every channel in a single inbox · 17 modules · Connected to your ERP

  • WhatsApp
  • Instagram
  • Facebook
  • TikTok
  • Telegram
  • Webchat
  • WebConnect
  • Email
  • SMS
  • Calls
app.victoriassistant.com
Victoria CRM — omnichannel inbox with the lead panel and the AI actions
The problem

A CRM does not fail for lack of features.

It fails because nobody fills it in. The data stays inside the conversation, the funnel moves when someone remembers, and the numbers do not add up.

  • Manual data entry is always left for later

    The data exists: it is in the message the customer sent at 22:40. What does not exist is the moment to move it into the system.

    Victoria solves:

    The AI fills in the lead fields with whatever comes up in the conversation. You decide, field by field, whether it may read it and whether it may write it.

  • One separate app per channel

    The same customer writes on WhatsApp, comments on Instagram and then sends an email. Three stories from the same piece of business.

    Victoria solves:

    One row per customer, not per chat: every channel that person uses in a single chronological thread, with a separator per channel.

  • The funnel mirrors what the rep remembers

    Stages move when someone remembers to move them. The pipeline snapshot is never the one from today.

    Victoria solves:

    The lead enters the funnel and the stage that match how it arrived, and the AI proposes the next step. Your team approves.

  • Every screen gives a different number

    The rep goal says one thing, the dashboard another and the ERP a third. Nobody argues about the strategy: they argue about the number.

    Victoria solves:

    One single definition of a sale: the opportunity won, by close date. The rep meter and the dashboard read exactly the same thing.

Automation

Five things that happen without anyone doing them.

This is not an assistant that makes suggestions. It is the CRM filling itself in while the team talks.

  1. It fills in the lead details

    Name, phone, email and your own fields are completed with what appears in the conversation. Each custom field defines whether the AI may read it and whether it may write it.

  2. It creates and advances opportunities

    It detects buying intent and builds the opportunity with amount, currency, priority and due date. Then it moves it between statuses according to what happens in the chat.

  3. It generates the quote

    It builds the quote with the catalog and the real prices from your business system, with a discount per line and VAT per line.

  4. It moves the funnel

    The lead enters the funnel and the stage that match the number, the form or the connection it arrived through, and it advances with the rules you defined.

  5. It assigns the right rep

    Sequential round-robin or distribution by percentage, only among reps who are connected, with automatic handover if nobody answers and a backup for time off.

The AI proposes, your team decides.

Every sensitive action can require confirmation: it is configured action by action, with rules by schedule and by owner. Everything is logged.

The product

Eight screens, and they are only a part.

app.victoriassistant.com
Victoria CRM omnichannel inbox with a customer unified thread

One row per customer. Messages from all their channels in a single thread, with internal notes and calls on the same timeline.

  • Allyour channels, in the same customer thread
  • 24automation triggers
  • 11bulk actions on leads
Modules

Seventeen modules, one single system.

They are switched on together. There are no internal integrations to maintain and no data to sync between parts.

Integrations

It connects to the system you already use.

There is no migration and no parallel system. The CRM quotes with your catalog, your prices and your real customers.

  • ChannelOfficial WhatsApp Business APIAvailable
  • ChannelWhatsApp WebAvailable
  • ChannelInstagramAvailable
  • ChannelFacebook MessengerAvailable
  • ChannelTikTokAvailable
  • ChannelTelegramAvailable
  • ChannelWebchatAvailable
  • ChannelWebConnectAvailable
  • ChannelEmailAvailable
  • ChannelSMSAvailable
  • ChannelCalls over TwilioAvailable
  • Business systemYour ERPAvailable
  • Business systemYour CRMAvailable
  • E-commerceTiendanubeAvailable
  • E-commerceWooCommerceAvailable
  • AdvertisingMeta AdsAvailable
  • ProductivityGoogle CalendarAvailable
  • Import and exportExcelAvailable
  • PortalZonapropAvailable
  • External CRMKommoAvailable
  • LogisticsPuniYaAvailable
  • Your systemNot on the list? We build it

Meta Ads covers Facebook and Instagram, and Google Calendar connects per user. You also get your own API per company and outbound webhooks from any automation, with HTTPS required.

See all the integrations
Security

Everyone sees what belongs to them.

Permissions are not a layer of the screen: they are validated on the server before a single record is returned.

Permissions on two levels

Permission per module and sub-permission per screen: chats, leads, opportunities, funnels, workflows, templates, broadcasts, dashboard and calendar.

Three access scopes

Full access, read only and "own records only", which limits the user to their leads, their groups and their data.

Data isolated per company

Multi-tenant architecture: every query travels with the company identifier and its token, validated on the server.

Full audit trail

Who changed the status, the stage, the owner, the tax details or the custom field, when and from where.

Automatic daily backups

Daily copies of your company information.

Every agent action and every approval is audited inside the platform.

See teams and permissions
Commercial model

It is quoted in two parts.

First part

One-off onboarding

It covers the discovery work, the CRM setup, the integration with your systems and the training of the AI agents. Paid once.

Second part

Monthly subscription

It adjusts to the real operating volume of your company. No charge per feature switched on or per separate module.

We define the plan after understanding your operation, not before. Full implementation takes 1 to 3 weeks, in 7 stages. If you would rather set it up yourself, with no implementation and a free trial, there is Victoria Go: the same AI CRM as a self-service version.

Request a proposal
Next step

We show you the CRM with your own cases.

A 30-minute demo on your real operation: how your leads come in, how your quote is built and what ends up automated.

Implementation in 1 to 3 weeks · Without changing the system you already use.

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