Victoria connects to the system you already use.
Messaging channels, ERPs, calendar and advertising in one place. If the connection does not exist yet, we build it.
No migration and no parallel system: we work on top of what is already running.
- ERP
- Sales management
- Invoicing
- Victoria CRMOne single inbox
Every place where they write to you.
Every channel lands in the same customer thread. There is no separate inbox per social network.
- Official WhatsApp Business API
- WhatsApp (follow-up line)
- Facebook Messenger
- TikTok
- Telegram
- SMS
- Webchat
- WebConnect
- Calls
Multi-number and multi-account
Several WhatsApp lines and several WhatsApp Business accounts in the same company, with routing rules per number.
Two lines that coordinate
The official line and the follow-up line coexist, and the system recommends which one to write from depending on the state of the 24-hour window.
Calls from the chat
Outbound calls and WhatsApp calls via Twilio, with duration, summary and transcript recorded in the conversation.
What is already connected.
Each card shows its status. Anything not listed is scoped and built as part of the rollout.
- ChannelOfficial WhatsApp Business APIAvailable
- ChannelWhatsApp (follow-up line)Available
- ChannelInstagramAvailable
- ChannelFacebook MessengerAvailable
- ChannelTikTokAvailable
- ChannelTelegramAvailable
- ChannelSMSAvailable
- ChannelEmailAvailable
- ChannelWebchatAvailable
- ChannelWebConnectAvailable
- ManagementVictoria ERPAvailable
- ManagementBusiness systems on the marketAvailable
- ManagementVariants with their own schemaAvailable
- ManagementYour own systemCustom-built
- AdvertisingMeta AdsAvailable
- CalendarGoogle CalendarAvailable
- CalendarGoogle · Outlook · Apple (.ics)Available
- PortalZonapropAvailable
- Import and exportExcelAvailable
- External CRMKommoAvailable
- LogisticsPuniYaAvailable
- CallsTwilioAvailable
- ExtensibilityYour own API keyAvailable
- ExtensibilityOutbound webhooksAvailable
- Your systemNot on the list? We build it
We scope your system, define what the connection has to cover and build it as part of the rollout.
You quote with the real prices from your system.
The catalog, the price list and the VAT rate come from the ERP. Nobody copies and pastes a spreadsheet.
- Live catalog and prices — The quote builder search queries the ERP catalog in real time, with the right price list and the actual VAT rate for that account.
- The customer identifies themselves — The system looks the contact up in the ERP by CUIT, phone or legal name, resolves ambiguous matches and applies the price list that belongs to them. If it cannot find them, it warns that you are quoting at retail prices.
- Documents both ways — ERP documents show up in the customer history inside the CRM, and quotes built in the CRM are sent to the ERP.
- PDFs in your company format — When the ERP generates the quote PDF, that one is used. When it does not, Victoria generates it with your company's logo, without the rep having to choose.
- Reports over ERP data — AI reports can query data from Victoria or from the connected ERP, and the result always states which source the data came from.
If you need something that is not there, it gets connected.
Four ways to integrate Victoria with the rest of your operation, plus the custom work we build.
A per-company API
Every company gets its own key to integrate Victoria with its systems.
Outbound webhooks
Fired from any automation, with GET, POST, PUT, PATCH or DELETE, your own headers and a body built from the lead data. A URL without HTTPS is blocked: customer data does not travel unencrypted.
Programmable internal notifications
Workflows can alert on screen or write to a user's internal chat when something breaks or needs attention.
Migration from your current CRM
The import maps the columns and automatically proposes as a custom field any column that does not fit a standard one. You do not lose the data that is specific to your business.
Logistics
Shipment coordination with PuniYa is handled from a panel inside the same conversation.
Custom development
If your system has no API, or if the connection you need does not exist, we build it as part of onboarding.
Where you notice that everything is connected.
Tell us which system you work with.
In the demo we go through your business system and your channels, and tell you what connects today and what has to be built. 30 minutes.
Victoria AI is a Meta Tech Provider, a Meta Business Partner and a TikTok Business Partner, and operates on the official WhatsApp Business API.