From your system to automated operations.
Seven stages, between one and three weeks. We connect Victoria to your system, train the agents on your information and keep adjusting after handover.
7 stages · 1 to 3 weeks · ongoing support
Four moves, always in the same order.
What changes from project to project is the scope, not the method. Every implementation repeats this sequence.
- 01
It connects
We integrate Victoria with your ERP, POS or in-house system, and with the channels your customers write to you on. If the connection does not exist, we develop it.
- 02
It learns
We train the agents on your catalog, your prices, your sales process and the way you speak. You load the information once, in a form.
- 03
It executes
The agent answers, quotes, takes payment, loads the order and coordinates inside your systems. It hands off to a person when it should, with the complete case.
- 04
It improves
Every conversation leaves data behind. We adjust flows, answers and scope with your team, without taking the service down.
The whole process, with its duration in plain view.
From the first meeting to final handover. The total depends on the complexity of the business and on the information available.
- 011 to 2 hours
Discovery meeting
- 02Immediate
Onboarding fee payment
- 031 to 3 days
Information form sent
- 043 to 7 business days
Account setup and AI training
- 051 to 2 days
Beta version delivered
- 062 to 4 days
Final adjustments and handover
- 07Ongoing
Post-delivery support
What we need from your side.
The implementation moves at the speed of the information we receive. These four things are what speed it up.
Access to your system
An integration user for the ERP, POS or e-commerce platform you already use, with the minimum permissions to read and write what we defined in the discovery meeting.
The information about the business
Catalog, prices, opening hours, sales process step by step and common objections. It all goes into a form we send you in stage 3.
One point of contact
Someone on your team who knows the process and can answer specific questions during the weeks of implementation.
Time to test the beta
A couple of days to use the agent the way one of your customers would and note down what to correct before final handover.
The more complete the information, the better the agent answers from day one.
See what connects and howEach part of the process, explained separately.
What people ask before starting.
What can be automated with this method.
Let us start with the discovery meeting.
In a 30-minute meeting we define what gets automated, which systems it connects to and how long until it is running.
The discovery meeting is stage 1 of the process and it has no cost.