We automate sales, administration, purchasing, collections and after-sales with agents that execute.
This is not a bot that replies. It is a system that queries your ERP, decides within your rules and executes the action — leaving a record of everything it did.
What is Victoria AI?
Victoria AI is an Argentine company that automates entire areas of a business: it combines its own software with artificial intelligence agents connected to the company’s management system. Founded in Córdoba in 2022, it builds sales, administration, purchasing, collections and after-sales agents, as well as Victoria CRM, the 100% automated CRM with AI. Today it operates across Argentina.
- Allyour channels, in one thread per customer and wired to the same CRM
- 9automatable areas, bought separately and sharing the same foundation
- 2022year founded in Córdoba, with clients in production ever since
- 24/7continuous operation, with handoff to people according to the rules you define
Victoria CRM, the CRM 100% automated with AI.
It is not a CRM with AI bolted on: AI is the engine. It is in every action, down to the smallest ones — it loads the lead, classifies it, moves the stage, builds the quote, schedules the follow-up and writes the note. There is no form waiting for someone to fill it in.
- Created
- Won
- Sales dashboard
- Pipelines and opportunities
- AI reports
- Forecasts
You define how far the agent goes.
Autonomy is configurable per area: what it resolves on its own, what needs a person to approve it and what is handed off directly. Every change is recorded with who made it and when.
- Granular permissions per user, team and branch
- Full audit trail of automatic and manual actions
- Security practices based on OWASP and CIS Controls
- Proposes the actionAutomaticSales agent
The customer asked for 18% and the price list allows up to 12%. The agent does not apply it on its own.
- Goes on holdNeeds approvalCompany rule
Any discount above 12% needs a person to approve it.
- ApprovesPersonLucía Ferrer · Sales manager
The request reaches them with the full context and they resolve it from the CRM.
- Executes and leaves a recordAutomaticSales agent
It applies the discount, updates the quote and sends it. Who and when are recorded.
Pick the area you want to automate.
Every area has its own agent, its own rules and its own integration. They are bought separately and they work better together.
From the first message to the delivery, with nobody touching it.
Leads arrive after hours, the quote depends on a rep having time, and the follow-up gets lost between conversations.
- Answers and qualifies on WhatsApp, Instagram, Facebook, TikTok, email, webchat, forms, phone calls and WhatsApp calls
- Checks catalog, stock and prices in your system before replying
- Loads the customer data, builds the quote and moves the opportunity along the stages
- Quotes, sends the payment link, confirms the payment and records the order
- Arranges the shipment and coordinates the delivery, with no human involvement
- Hands off to a person with the full context when it is warranted
A question comes in, an action goes out.
Every question travels the same route: the customer is identified, your systems are queried, the decision is made against your rules and the action is executed. Everything is recorded and auditable.
- WhatsApp Business
- Instagram · Facebook
- TikTok · Ads
- Email · Webchat
- Calls · Forms
- Identifies and contextualisesCustomer, history and source
- Queries your systemsStock, price, balance, calendar
- Decides against your rulesAutonomy, limits, handoff
- Executes and records
- ERP · stock, prices, accounts
- Victoria CRM · database and pipelines
- Payments · logistics · calendar
- Quote
- Order in the ERP
- Payment link
- Visit booked
- Handoff
The integrations depend on what each system allows: if your ERP does not expose an operation, the agent does not invent it — it hands it off. We map that before starting.
It connects to what you already use.
We do not ask you to change your ERP. The scope of each integration depends on what the system allows: we map it before starting and we tell you what is left out.
Every channel lands in the same place: Victoria brings them all into the CRM, and there the agent answers, sells, checks your systems and executes the action.
- MessagingOfficial WhatsApp Business API
- MessagingInstagram
- MessagingFacebook Messenger
- MessagingTikTok
- MessagingTelegram
- MessagingEmail and webchat
- TelephonyPhone calls
- ManagementYour ERP
- ManagementYour CRM
- E-commerceTiendanube
- E-commerceWooCommerce
- PortalsZonaprop
- PaymentsMercado Pago
- PaymentsBank transfer
- LogisticsPuniYa
- In progressPedidosYa
- Custom-builtYour system
- Custom-builtAPI and webhooks
We also build custom connectors for in-house or uncommon systems. Very specific developments are quoted separately, and we say so up front.
See every channel the agent works inFrom the first meeting to production.
From two weeks on. The real timeframe depends on the scope, on the integrations needed and on how available the information is on your side — some projects take months and we say so before starting.
- 01
We map the process
Goals, real processes, channels, data, owners and success criteria.
- 02
We connect systems and channels
CRM, ERP, messaging, payments and logistics — according to what each system allows us to integrate.
- 03
We train and test
Knowledge, tone, rules, permissions and handoff. Closed testing and a loop of corrections.
- 04
Production and support
Progressive activation according to risk, plus training, support, measurement and improvement.
Who chooses us and who talks about it.
Clients, partner network and press. Everything is managed from the panel — the logos and the articles are updated without touching the site.
It started with a client who could not keep up on WhatsApp.
Matías Bonfigli founded Victoria AI in 2022 to solve a concrete problem: a company with hundreds of enquiries a day and a team that could not keep up. What started as automated support ended up being the automation of entire areas — sales, administration, purchasing, collections and after-sales — for companies in very different industries.
“The system adapts to the company. The company does not adapt to the system.”
Matías BonfigliFounder · Córdoba, Argentina