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Victoria AI
Implementation

Seven stages, from the first meeting to live operation.

Between one and three weeks, with owners and timelines defined at every stage. You know what we do, what your team does and when it is up and running.

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Stage 1 is a discovery meeting of 1 to 2 hours, at no cost.

Stage 1 · Discovery meeting

7 stages · 1 to 3 weeks

  • 7stages, from discovery to final handover
  • 1 to 3weeks of implementation, depending on the complexity of the business
  • 3 to 7business days of AI training: the most intensive stage

The timelines are estimates and are confirmed in the discovery meeting.

Stage by stage

What happens in each stage and how long it takes.

The process is always the same. What changes is the scope we define in the first meeting.

  1. 01

    Discovery meeting

    1 to 2 hours

    A meeting between your team and ours to understand the business and define the scope.

    What we do

    • We identify which processes are worth automating: sales, support, scheduling.
    • We define the channels to integrate: WhatsApp, Instagram, Facebook.
    • We determine the type and number of AI agents needed.
    • We agree on success metrics and a tentative schedule.

    What you do

    • You tell us how the area works today and where it gets stuck.
    • You bring to the meeting whoever knows the process end to end.
  2. 02

    Onboarding fee payment

    Immediate

    A one-time payment that starts the implementation and reserves the engineering hours for your project.

    What we do

    • We send the proposal with the scope agreed in the discovery meeting.
    • We assign the technical team and the start date.

    What you do

    • You approve the scope and pay the onboarding fee.
  3. 03

    Information form sent

    1 to 3 days

    We send you a form with the questions we need answered in order to train the AI.

    What we do

    • We prepare the form and answer any questions while you fill it in.
    • We review what comes in and ask for anything missing before starting.

    What you do

    • You fill in the identity and objectives of the agent, general company information, the catalog of products and services, the sales process step by step, brand tone and personality, and common objections.

    The length of this stage is set by your team. It is the point where the project shortens or stretches the most.

  4. 04

    Account setup and AI training

    3 to 7 business days

    The most intensive stage of the process. With your information, the technical team configures and trains the complete system.

    What we do

    • We open your account with an isolated database.
    • We configure the channels: official WhatsApp Business API and Instagram.
    • We train the agents on the real data of your business.
    • We configure the external integrations, such as Mercado Pago and your management system.

    What you do

    • You enable whatever access is needed: WhatsApp number, social accounts and an integration user for your system.
  5. 05

    Beta version delivered

    1 to 2 days

    We hand you the first working version so you can test it thoroughly before any customer sees it.

    What we do

    • We enable access to the beta version and explain what to test.
    • We leave a direct channel open to receive your feedback.

    What you do

    • You use the agent the way a real customer would.
    • You note down failures and incorrect answers.
    • You record changes and improvements to tone, answers and flows.
    • You check the information on products, prices and processes.

    The feedback from this stage defines the final quality of the agent. It is the stage where your time pays off most.

  6. 06

    Final adjustments and handover

    2 to 4 days

    We apply everything you reported and hand over the system ready to operate.

    What we do

    • We fix errors and adjust the answers you reported.
    • We refine the flows and the rules for escalating to a person.
    • We enable full access to the admin panel.
    • We run a training session for your team.

    What you do

    • You approve the final version and define who uses the panel and with what permissions.
  7. 07

    Post-delivery support

    Ongoing

    The work does not end at handover. From here on the agent evolves with your business.

    What we do

    • Technical support for questions and incidents.
    • Adjustments and evolution of the agent as your operation changes.
    • Platform updates, at no extra cost.
    • Monitoring and performance recommendations, with a direct channel to the team.

    What you do

    • You tell us what changed in the business: new products, prices, processes, seasons.
    See post-delivery support in detail
Responsibilities

Who does what, in one table.

The summary of the 7 stages, to share internally with your team.

1 · Discovery

1 to 2 hours
Victoria AI
Runs the meeting and defines the scope
Your team
Explains the current process and brings the point of contact

2 · Onboarding fee

Immediate
Victoria AI
Sends the proposal and assigns the technical team
Your team
Approves the scope and pays

3 · Form

1 to 3 days
Victoria AI
Sends the form and reviews what comes in
Your team
Fills in the information about the business

4 · Account and training

3 to 7 business days
Victoria AI
Opens the account, configures channels, trains the agents and integrates the systems
Your team
Enables access and credentials

5 · Beta version

1 to 2 days
Victoria AI
Delivers the beta and opens the feedback channel
Your team
Tests thoroughly and records the adjustments

6 · Final handover

2 to 4 days
Victoria AI
Applies adjustments, refines flows, enables the panel and trains the team
Your team
Approves the final version and defines permissions

7 · Support

Ongoing
Victoria AI
Support, adjustments, updates and monitoring
Your team
Tells us what changed in the business
Stage 2

What the onboarding fee covers.

It is a one-time payment that starts the implementation and covers the technical effort of configuration and training.

  • Training built for you

    Training an AI agent is not a template: it is built from your catalog, your process and your real objections.

  • Dedicated engineering hours

    A technical team is assigned to your project for the whole implementation, with a start date and a handover date.

  • Adapted to your company

    The system adjusts to the tone, the language and the processes you already work with, not the other way round.

  • A commitment on both sides

    It fixes the start of the project and orders the calendar of the team, on your side and on ours.

One clarification, before we start

Once the process has started, the onboarding fee is non-refundable: from stage 2 onwards, engineering hours are reserved and the configuration of your account begins. We say it here and in the proposal, not in the fine print.

Contract model

How it is quoted.

  1. 1

    One-time onboarding fee

    It covers the discovery, the configuration, the integration with your systems and the training of the agents. It is paid once, at the start.

  2. 2

    Monthly subscription

    It adjusts to the actual volume of operations. It includes the platform, the support and the updates.

Web development is quoted separately, as a one-time development fee plus hosting, monthly, half-yearly or yearly.

We define the plan after understanding your operation, not before.

Request a proposal
Frequently asked questions

Questions about timelines, scope and terms.

Keep reading

The other three parts of the process.

Next step

Stage 1 is a meeting.

An hour to understand your operation and define what gets automated, what it connects to and in what order. The proposal with the scope comes out of that.

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The discovery meeting has no cost and does not commit you to contracting.

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