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Victoria AI
SupportStage 7 · Ongoing

The work does not end on delivery day.

After the final delivery we continue with technical support, agent adjustments, platform updates and monitoring, with a direct channel to the team.

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Support is stage 7 of the process and it has no closing date.

What it includes

Four things that keep running after delivery.

It is not a separate plan or a service you buy later. It is part of the same process.

  • Technical support

    We resolve questions and incidents about the platform and about the agent. Your team asks and the people who answer know your implementation.

  • Adjustments and evolution

    The agent is modified as your business evolves: new products, new prices, processes that change, different seasons.

  • Platform updates

    You get Victoria’s new features as they ship, at no extra cost and with no migration project.

  • Monitoring and improvements

    We look at how the agent is performing and bring you concrete recommendations on what is worth adjusting or enabling.

All of this is included in the monthly subscription to the service.

The usual fine print

What people fear most when signing.

Three things that happen often with technology vendors, and how we solve them.

  • “Once they get paid, they disappear”

    The project is delivered, the team that built it moves to another account and the questions start bouncing.

    With Victoria:

    A direct channel to the team that implemented your account. Support is stage 7 of the process, not a separate service.

  • “Every change is a new quote”

    Adjusting one answer or adding one product turns into a project.

    With Victoria:

    Agent adjustments are part of the support. The agent is modified when your business changes, not when a quote is signed.

  • “The system gets old”

    What was bought two years ago stays the same while everything else moves on.

    With Victoria:

    New platform features reach your account at no extra cost and with no upgrade project.

How a change is requested

From a request of yours to an adjusted agent.

The loop is always the same, whether the change is to one answer or to a whole flow.

  1. 01

    You tell us what changed

    Through the direct channel with the team: a new product, a different price, an answer worth rewriting or a process that changed.

  2. 02

    We adjust it

    We update the agent’s information, the answers, the flows or the escalation rules, according to what the change requires.

  3. 03

    You approve it and it goes live

    You review the adjustment before it reaches your customers. The agent keeps operating in the meantime.

Deep training changes are made by us. The day-to-day operational changes are handled by your team from the admin panel.

See how the agents are trained
Keep reading

The rest of the process.

Next step

Ask us what happens afterwards.

In the discovery meeting we explain how we handle the support, who is on the other side and how adjustments are requested.

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Victoria AI · Córdoba, Argentina · Local team, support in Spanish and in your time zone.

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